How Chronex360 helps manage your business in Khon Buri
Chronex360 provides WhatsApp Business API workflow for businesses in Khon Buri, Nakhon Ratchasima, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Thai consumers are known for chat-first shopping, frequently moving from an Instagram or Facebook ad straight into a WhatsApp conversation — often alongside the LINE chats many Thai shoppers also use — and Chronex360 captures that first message and converts it into a qualified lead the moment contact is made. The lead is routed to an agent working in Thai or English, guided through catalog browsing and order confirmation with the responsiveness Thai shoppers expect, and tracked through to courier delivery across Bangkok and the provinces, including cash-on-delivery options common in Thai ecommerce and tourism-adjacent retail. Business-hours-aware routing accounts for high evening and weekend browsing activity, and compliance-aware templates keep promotional messaging appropriate for both retail and hospitality use cases. Multi-agent assignment helps businesses in fashion, beauty, and tourism services manage seasonal demand spikes without dropping leads, while conversion reporting gives owners a clear, data-backed view of how chat-driven interest turns into completed, fulfilled sales.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard