How Chronex360 helps manage your business in Krathum Baen
For companies based in Krathum Baen, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Thai consumers are known for chat-first shopping, frequently moving from an Instagram or Facebook ad straight into a WhatsApp conversation — often alongside the LINE chats many Thai shoppers also use — and Chronex360 captures that first message and converts it into a qualified lead the moment contact is made. The lead is routed to an agent working in Thai or English, guided through catalog browsing and order confirmation with the responsiveness Thai shoppers expect, and tracked through to courier delivery across Bangkok and the provinces, including cash-on-delivery options common in Thai ecommerce and tourism-adjacent retail. Business-hours-aware routing accounts for high evening and weekend browsing activity, and compliance-aware templates keep promotional messaging appropriate for both retail and hospitality use cases. Multi-agent assignment helps businesses in fashion, beauty, and tourism services manage seasonal demand spikes without dropping leads, while conversion reporting gives owners a clear, data-backed view of how chat-driven interest turns into completed, fulfilled sales.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export