How Chronex360 helps manage your business in Amphoe Wang Muang
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Saraburi to businesses in Amphoe Wang Muang.
Thai consumers are known for chat-first shopping, frequently moving from an Instagram or Facebook ad straight into a WhatsApp conversation — often alongside the LINE chats many Thai shoppers also use — and Chronex360 captures that first message and converts it into a qualified lead the moment contact is made. The lead is routed to an agent working in Thai or English, guided through catalog browsing and order confirmation with the responsiveness Thai shoppers expect, and tracked through to courier delivery across Bangkok and the provinces, including cash-on-delivery options common in Thai ecommerce and tourism-adjacent retail. Business-hours-aware routing accounts for high evening and weekend browsing activity, and compliance-aware templates keep promotional messaging appropriate for both retail and hospitality use cases. Multi-agent assignment helps businesses in fashion, beauty, and tourism services manage seasonal demand spikes without dropping leads, while conversion reporting gives owners a clear, data-backed view of how chat-driven interest turns into completed, fulfilled sales.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export