How Chronex360 helps manage your business in Ainaro
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Ainaro Municipality to businesses in Ainaro.
For businesses in Timor-Leste, a lead often begins with a Facebook post shared locally or a direct WhatsApp inquiry from a customer in Dili or a district town, and Chronex360 captures that first contact and turns it into a trackable lead even where digital commerce infrastructure is still developing. The conversation is routed to an agent working in Tetum, Portuguese, or English, guided through catalog or service sharing and order agreement, and tracked toward courier or informal transport-network delivery that reflects the country's emerging logistics landscape. Business-hours-aware routing helps small teams respond reliably despite variable connectivity, and compliance-aware templates keep messaging professional and policy-aligned even for lean operations. Multi-agent assignment allows growing retail, NGO-adjacent service providers, and trading businesses to share incoming inquiries, and basic conversion reporting gives owners a first clear view of which conversations are becoming completed transactions, introducing structured lead tracking to a market where most sales activity has historically been tracked informally or not at all.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep