How Chronex360 helps manage your business in Railaco
In Railaco (Ermera District, East Timor), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
For businesses in Timor-Leste, a lead often begins with a Facebook post shared locally or a direct WhatsApp inquiry from a customer in Dili or a district town, and Chronex360 captures that first contact and turns it into a trackable lead even where digital commerce infrastructure is still developing. The conversation is routed to an agent working in Tetum, Portuguese, or English, guided through catalog or service sharing and order agreement, and tracked toward courier or informal transport-network delivery that reflects the country's emerging logistics landscape. Business-hours-aware routing helps small teams respond reliably despite variable connectivity, and compliance-aware templates keep messaging professional and policy-aligned even for lean operations. Multi-agent assignment allows growing retail, NGO-adjacent service providers, and trading businesses to share incoming inquiries, and basic conversion reporting gives owners a first clear view of which conversations are becoming completed transactions, introducing structured lead tracking to a market where most sales activity has historically been tracked informally or not at all.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping