How Chronex360 helps manage your business in Laclo
Laclo businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
For businesses in Timor-Leste, a lead often begins with a Facebook post shared locally or a direct WhatsApp inquiry from a customer in Dili or a district town, and Chronex360 captures that first contact and turns it into a trackable lead even where digital commerce infrastructure is still developing. The conversation is routed to an agent working in Tetum, Portuguese, or English, guided through catalog or service sharing and order agreement, and tracked toward courier or informal transport-network delivery that reflects the country's emerging logistics landscape. Business-hours-aware routing helps small teams respond reliably despite variable connectivity, and compliance-aware templates keep messaging professional and policy-aligned even for lean operations. Multi-agent assignment allows growing retail, NGO-adjacent service providers, and trading businesses to share incoming inquiries, and basic conversion reporting gives owners a first clear view of which conversations are becoming completed transactions, introducing structured lead tracking to a market where most sales activity has historically been tracked informally or not at all.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard