How Chronex360 helps manage your business in Sotouboua
Sotouboua businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
A trader in Lomé running a Click-to-WhatsApp ad for imported goods, or a boutique fielding an Instagram DM about a fabric order, needs that first message captured before it disappears into a personal inbox. Chronex360 pulls every inquiry from Facebook Messenger, website forms, and WhatsApp ads into one shared thread, tags it, and routes it to the right agent based on who is free and what the customer asked for. Agents qualify the lead, share a catalogue or quote directly inside the chat, and convert it into a trackable order the moment terms are agreed, with status visible right through to rider handoff and delivery confirmation in Lomé or upcountry. Because most conversations run in French with English mixed in for cross-border buyers, Chronex360 ships bilingual message templates and quick replies tuned to local business hours, so nothing sits unanswered overnight. Supervisors get a simple view of which leads converted, turning scattered chats into a dependable sales pipeline.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping