How Chronex360 helps manage your business in Kpalimé
For companies based in Kpalimé, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
A trader in Lomé running a Click-to-WhatsApp ad for imported goods, or a boutique fielding an Instagram DM about a fabric order, needs that first message captured before it disappears into a personal inbox. Chronex360 pulls every inquiry from Facebook Messenger, website forms, and WhatsApp ads into one shared thread, tags it, and routes it to the right agent based on who is free and what the customer asked for. Agents qualify the lead, share a catalogue or quote directly inside the chat, and convert it into a trackable order the moment terms are agreed, with status visible right through to rider handoff and delivery confirmation in Lomé or upcountry. Because most conversations run in French with English mixed in for cross-border buyers, Chronex360 ships bilingual message templates and quick replies tuned to local business hours, so nothing sits unanswered overnight. Supervisors get a simple view of which leads converted, turning scattered chats into a dependable sales pipeline.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep