Compliance watchpoints
Tonga's Privacy Act 2025 (alongside the Cybersecurity Act 2025, Computer Crimes Act 2025 and Electronic Transactions Act 2025, gazetted in 2025) establishes a personal-data protection framework with a Privacy Commission. Use explicit opt-in and an easy opt-out for WhatsApp marketing.
How to launch on Chronex360
Use English/Tongan templates, keep marketing opt-in strictly documented under the new Privacy Act, and validate reachable audience size locally before scaling campaign spend.
Recommended social-to-WhatsApp growth flow
Meta ad / Instagram DM / Facebook message → Chronex360 lead source → WhatsApp qualification → agent assignment → task or schedule → proposal/catalogue/order → follow-up → conversion reporting. Use Marketing templates only for opted-in promotional outreach; use Utility for requested/transaction-triggered updates; use Service replies when the customer starts the conversation.
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.