How Chronex360 helps manage your business in Hihifo
Hihifo businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Tongan businesses, often centered on tourism, retail, and services connected to the diaspora abroad, typically receive enquiries through WhatsApp messages from family and visitors overseas, Facebook Messenger, and direct referral, and Chronex360 helps these businesses treat each contact with the attention it deserves. Every enquiry is captured on arrival, routed to the right agent, and tracked from first contact through quoting and order or booking confirmation to final delivery, giving owners a dependable record even when conversations span multiple time zones as relatives and customers reach out from New Zealand, Australia, or the United States. Given the intimate scale of Tonga's digital commerce, the platform's strength lies in ensuring that every single lead is properly followed up and never forgotten amid the busyness of running a small operation. Chronex360 provides English and Tongan-friendly messaging templates, business-hours-aware routing, and simple reporting that shows precisely how each customer relationship progressed from enquiry to completed order.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export