How Chronex360 helps manage your business in Vaini
Vaini businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Tongan businesses, often centered on tourism, retail, and services connected to the diaspora abroad, typically receive enquiries through WhatsApp messages from family and visitors overseas, Facebook Messenger, and direct referral, and Chronex360 helps these businesses treat each contact with the attention it deserves. Every enquiry is captured on arrival, routed to the right agent, and tracked from first contact through quoting and order or booking confirmation to final delivery, giving owners a dependable record even when conversations span multiple time zones as relatives and customers reach out from New Zealand, Australia, or the United States. Given the intimate scale of Tonga's digital commerce, the platform's strength lies in ensuring that every single lead is properly followed up and never forgotten amid the busyness of running a small operation. Chronex360 provides English and Tongan-friendly messaging templates, business-hours-aware routing, and simple reporting that shows precisely how each customer relationship progressed from enquiry to completed order.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping