How Chronex360 helps manage your business in Mu‘tamadīyat ar Rudayyif
Mu‘tamadīyat ar Rudayyif businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
For a Tunisian business selling to local shoppers or exporting olive oil, textiles, or crafts abroad, the sales conversation often starts in more than one place at once — a Facebook Messenger message, a Click-to-WhatsApp ad, or a direct website enquiry. Chronex360 merges these into a single lead thread, routes it to the next available agent during business hours, and preserves the qualification history so the customer is never asked to repeat themselves. As the conversation progresses, agents can share a catalog, issue a quote, and confirm an order inside WhatsApp itself, with the same record staying open through to delivery coordination, whether that is a local courier drop-off or an export shipment update. French and Arabic templates reflect how Tunisian businesses typically communicate, while compliance-aware opt-in messaging keeps outreach on the right side of regional expectations. Conversion reporting then gives owners a factual view of which channels and agents are turning enquiries into completed, delivered orders.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export