How Chronex360 helps manage your business in Sfax Governorate
Businesses across Sfax Governorate (Tunisia) run their WhatsApp Business API programme on Chronex360, turning inbound chats into tracked, assigned and followed-up leads.
Tunisia's Organic Act No. 2004-63 on the protection of personal data — the first data-protection law in the Maghreb — is enforced by the Instance Nationale de Protection des Données à Caractère Personnel (INPDP). It requires a documented legal basis for processing and recognizes data-subject rights, so keep marketing consent records and honor opt-outs.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Cities in Sfax Governorate
Chronex360 supports WhatsApp Business API onboarding for 6 cities across Sfax Governorate, including: