How Chronex360 helps manage your business in Mezzouna
In Mezzouna (Sidi Bouzid Governorate, Tunisia), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
For a Tunisian business selling to local shoppers or exporting olive oil, textiles, or crafts abroad, the sales conversation often starts in more than one place at once — a Facebook Messenger message, a Click-to-WhatsApp ad, or a direct website enquiry. Chronex360 merges these into a single lead thread, routes it to the next available agent during business hours, and preserves the qualification history so the customer is never asked to repeat themselves. As the conversation progresses, agents can share a catalog, issue a quote, and confirm an order inside WhatsApp itself, with the same record staying open through to delivery coordination, whether that is a local courier drop-off or an export shipment update. French and Arabic templates reflect how Tunisian businesses typically communicate, while compliance-aware opt-in messaging keeps outreach on the right side of regional expectations. Conversion reporting then gives owners a factual view of which channels and agents are turning enquiries into completed, delivered orders.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping