How Chronex360 helps manage your business in El Fahs
El Fahs businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
For a Tunisian business selling to local shoppers or exporting olive oil, textiles, or crafts abroad, the sales conversation often starts in more than one place at once — a Facebook Messenger message, a Click-to-WhatsApp ad, or a direct website enquiry. Chronex360 merges these into a single lead thread, routes it to the next available agent during business hours, and preserves the qualification history so the customer is never asked to repeat themselves. As the conversation progresses, agents can share a catalog, issue a quote, and confirm an order inside WhatsApp itself, with the same record staying open through to delivery coordination, whether that is a local courier drop-off or an export shipment update. French and Arabic templates reflect how Tunisian businesses typically communicate, while compliance-aware opt-in messaging keeps outreach on the right side of regional expectations. Conversion reporting then gives owners a factual view of which channels and agents are turning enquiries into completed, delivered orders.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order