How Chronex360 helps manage your business in Kulia Village
In Kulia Village (Niutao Island Council, Tuvalu), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
For Tuvalu's small businesses, typically retailers, service providers, and organizations connected to government or international aid programs, customer contact mostly arrives through direct WhatsApp and Facebook messages rather than broad digital marketing, and Chronex360 helps ensure that every one of these limited but valuable enquiries is handled with care. A message is captured as soon as it comes in, assigned to the right person, and tracked from initial contact through agreement on terms or pricing to final delivery, giving a small team the kind of structured record that supports long-term customer trust. In a market as compact as Tuvalu, the value of the platform is not in managing high volume but in guaranteeing that no enquiry is ever overlooked and every customer relationship is properly documented and nurtured. Chronex360 offers English-language messaging templates, straightforward agent assignment, and simple reporting that lets Tuvalu's businesses see exactly how each lead was handled from first message to completed transaction.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order