How Chronex360 helps manage your business in Luwero
Chronex360 provides WhatsApp Business API workflow for businesses in Luwero, Central Region, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
A Ugandan agribusiness fielding an export enquiry, or a Kampala retailer answering a Click-to-WhatsApp ad, both need their customer conversations to survive the journey from first message to final delivery. Chronex360 draws leads from WhatsApp, Instagram, Messenger, and the company website into a single record, routes them to an available agent based on business hours, and keeps qualification notes attached so context is never lost between team members. From there, agents can share a catalog, confirm pricing, and turn the enquiry into a completed order, with the same thread carrying through to delivery coordination, whether that means a local courier for urban orders or logistics coordination for agricultural exports reaching regional or international buyers. English and Swahili-friendly templates match how Ugandan businesses communicate, multi-agent assignment keeps growing teams organised, and compliance-aware opt-in messaging respects local expectations. Conversion reporting then gives owners a clear, evidence-based view of which channels and agents are actually converting enquiries into fulfilled sales.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export