Compliance watchpoints
Uganda's Data Protection and Privacy Act, 2019 requires a lawful basis for processing, notice to data subjects and registration of data collectors/processors with the Personal Data Protection Office. Use documented marketing consent and honor opt-outs.
How to launch on Chronex360
Use English/Luganda templates, Click-to-WhatsApp or social-lead capture, automated qualification and territory-based agent assignment. Track response time and conversion, and keep consent records given active enforcement by the Personal Data Protection Office.
Recommended social-to-WhatsApp growth flow
Meta ad / Instagram DM / Facebook message → Chronex360 lead source → WhatsApp qualification → agent assignment → task or schedule → proposal/catalogue/order → follow-up → conversion reporting. Use Marketing templates only for opted-in promotional outreach; use Utility for requested/transaction-triggered updates; use Service replies when the customer starts the conversation.
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.