How Chronex360 helps manage your business in Kapchorwa
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Eastern Region to businesses in Kapchorwa.
A Ugandan agribusiness fielding an export enquiry, or a Kampala retailer answering a Click-to-WhatsApp ad, both need their customer conversations to survive the journey from first message to final delivery. Chronex360 draws leads from WhatsApp, Instagram, Messenger, and the company website into a single record, routes them to an available agent based on business hours, and keeps qualification notes attached so context is never lost between team members. From there, agents can share a catalog, confirm pricing, and turn the enquiry into a completed order, with the same thread carrying through to delivery coordination, whether that means a local courier for urban orders or logistics coordination for agricultural exports reaching regional or international buyers. English and Swahili-friendly templates match how Ugandan businesses communicate, multi-agent assignment keeps growing teams organised, and compliance-aware opt-in messaging respects local expectations. Conversion reporting then gives owners a clear, evidence-based view of which channels and agents are actually converting enquiries into fulfilled sales.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep