How Chronex360 helps manage your business in Manhush
In Manhush (Donetsk Oblast, Ukraine), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
A Ukrainian business maintaining customer relationships through a period of disruption often relies on WhatsApp and Messenger precisely because they work reliably when other channels do not, with leads arriving from a website enquiry, a Click-to-WhatsApp ad, or a direct message from an existing contact. Chronex360 captures each of these the moment they land, tags them appropriately, and routes them to an available agent so responsiveness stays consistent even under difficult conditions. As a conversation moves from initial contact to a confirmed order or service request and on to delivery, the full thread stays attached to that lead, giving the team a dependable record regardless of circumstances. Ukrainian and English templates keep communication natural, business-hours-aware routing adapts to a team's actual availability, and Chronex360 helps businesses keep outbound messaging aligned with applicable sanctions and compliance regulations at all times. Reporting then shows which channel is actually sustaining customer relationships and completed transactions.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping