How Chronex360 helps manage your business in Saint Augustine South
Saint Augustine South businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
American shoppers and B2B buyers rarely commit on the first message: they tap a Click-to-WhatsApp ad, DM an Instagram post, or fill out a website form, then expect a fast, professional reply. Chronex360 pulls every one of those entry points into a single inbox, tags the source, and routes the conversation to the right sales or support agent based on business hours and workload, so ecommerce, home services, and B2B teams never lose a thread between channels. As the conversation moves from qualification to a quote or order, Chronex360 keeps a running record tied to that lead, right through to shipment confirmation and address-based courier delivery, giving managers a clear view of what converted and what stalled. Built for the US market, the platform runs in English, respects opt-in and messaging-window compliance, supports catalog and order sharing in chat, and gives agents shared visibility so no inquiry sits unanswered while conversion reporting shows where deals are won or lost.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export