How Chronex360 helps manage your business in North Branch
In North Branch (Minnesota, United States), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
American shoppers and B2B buyers rarely commit on the first message: they tap a Click-to-WhatsApp ad, DM an Instagram post, or fill out a website form, then expect a fast, professional reply. Chronex360 pulls every one of those entry points into a single inbox, tags the source, and routes the conversation to the right sales or support agent based on business hours and workload, so ecommerce, home services, and B2B teams never lose a thread between channels. As the conversation moves from qualification to a quote or order, Chronex360 keeps a running record tied to that lead, right through to shipment confirmation and address-based courier delivery, giving managers a clear view of what converted and what stalled. Built for the US market, the platform runs in English, respects opt-in and messaging-window compliance, supports catalog and order sharing in chat, and gives agents shared visibility so no inquiry sits unanswered while conversion reporting shows where deals are won or lost.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export