How Chronex360 helps manage your business in Stevenson
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Washington to businesses in Stevenson.
American shoppers and B2B buyers rarely commit on the first message: they tap a Click-to-WhatsApp ad, DM an Instagram post, or fill out a website form, then expect a fast, professional reply. Chronex360 pulls every one of those entry points into a single inbox, tags the source, and routes the conversation to the right sales or support agent based on business hours and workload, so ecommerce, home services, and B2B teams never lose a thread between channels. As the conversation moves from qualification to a quote or order, Chronex360 keeps a running record tied to that lead, right through to shipment confirmation and address-based courier delivery, giving managers a clear view of what converted and what stalled. Built for the US market, the platform runs in English, respects opt-in and messaging-window compliance, supports catalog and order sharing in chat, and gives agents shared visibility so no inquiry sits unanswered while conversion reporting shows where deals are won or lost.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies