How Chronex360 helps manage your business in Vichadero
Vichadero businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
In Uruguay, a lead commonly starts with a message sent after a Click-to-WhatsApp ad or an Instagram DM asking about a product or service, and buyers expect a considered, prompt reply rather than a generic auto-response. Chronex360 captures that inquiry the moment it arrives, qualifies it, and routes it to an available agent based on business hours, supporting ecommerce, retail, and services businesses that need to stay responsive without over-staffing. From there, Chronex360 follows the lead through quoting and order confirmation to delivery, aligning with the WhatsApp-coordinated delivery scheduling that many Uruguayan businesses use to confirm timing directly with the customer. Spanish-language templates, in-chat catalog sharing, and compliance-aware messaging around consent and frequency keep communication consistent at any scale. Because agent assignment balances workload automatically and conversion reporting is tied to each lead source, managers get a transparent view of what is actually converting, not just how many messages came in.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export