How Chronex360 helps manage your business in Oltinko‘l
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Karakalpakstan to businesses in Oltinko‘l.
In Uzbekistan, a growing base of retail, textile, and trading businesses now generates leads through WhatsApp enquiries — alongside the Telegram channels many Uzbek buyers also use — Instagram promotions, and website forms, and Chronex360 gives these businesses a structured way to turn that traffic into tracked, accountable sales. Every enquiry is logged the instant it arrives, automatically assigned to an available agent based on workload and business hours, and carried forward through quoting and order confirmation to eventual fulfillment, so a manager in Tashkent or Samarkand can see precisely how many chats became paying customers. This end-to-end visibility is especially valuable for manufacturers and trading companies juggling multiple simultaneous conversations that used to live in personal phones. Chronex360 supports Uzbek and Russian messaging templates, keeps responses compliant with regional messaging norms, enables shared product catalogs for faster quoting, and produces reporting that turns scattered WhatsApp activity into a measurable, manageable sales operation for Uzbek businesses of any size.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies