How Chronex360 helps manage your business in Huyện Định Quán
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Đồng Nai to businesses in Huyện Định Quán.
A lead in Vietnam often starts on Facebook, WhatsApp or an Instagram ad reply, alongside the Zalo conversations many Vietnamese shoppers also use, and Chronex360 is built to capture that first message from Hanoi, Ho Chi Minh City, or Da Nang and turn it into a qualified, trackable lead immediately. The conversation is assigned to an agent working in Vietnamese or English, moved through catalog sharing and order confirmation, and tracked through to courier-based, cash-on-delivery-friendly fulfillment that remains central to Vietnamese ecommerce, particularly for fashion, electronics, and home goods sellers. Business-hours-aware routing ensures leads generated during evening browsing peaks are handled promptly rather than lost overnight, and compliance-aware templates keep messaging within WhatsApp commerce guidelines. Multi-agent assignment supports growing retail and manufacturing-export businesses managing simultaneous domestic and overseas inquiries, and consolidated conversion reporting shows exactly how many ad-driven chats result in confirmed, delivered orders, giving fast-scaling Vietnamese businesses the structured pipeline that manual chat selling cannot provide.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies