How Chronex360 helps manage your business in Huyện Kinh Môn
Huyện Kinh Môn businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
A lead in Vietnam often starts on Facebook, WhatsApp or an Instagram ad reply, alongside the Zalo conversations many Vietnamese shoppers also use, and Chronex360 is built to capture that first message from Hanoi, Ho Chi Minh City, or Da Nang and turn it into a qualified, trackable lead immediately. The conversation is assigned to an agent working in Vietnamese or English, moved through catalog sharing and order confirmation, and tracked through to courier-based, cash-on-delivery-friendly fulfillment that remains central to Vietnamese ecommerce, particularly for fashion, electronics, and home goods sellers. Business-hours-aware routing ensures leads generated during evening browsing peaks are handled promptly rather than lost overnight, and compliance-aware templates keep messaging within WhatsApp commerce guidelines. Multi-agent assignment supports growing retail and manufacturing-export businesses managing simultaneous domestic and overseas inquiries, and consolidated conversion reporting shows exactly how many ad-driven chats result in confirmed, delivered orders, giving fast-scaling Vietnamese businesses the structured pipeline that manual chat selling cannot provide.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export