How Chronex360 helps manage your business in Hồ Chí Minh
Hồ Chí Minh is one of 3 markets Chronex360 supports in Vietnam, with the same lead capture, qualification, assignment and reporting workflow available city by city.
Vietnam's Decree No. 13/2023/ND-CP on personal data protection (in effect since 1 July 2023, and superseded by a new national Personal Data Protection Law effective 1 January 2026) requires informed, opt-in consent before using personal data for marketing, with clear disclosure of content, method and frequency.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Cities in Hồ Chí Minh
Chronex360 supports WhatsApp Business API onboarding for 3 cities across Hồ Chí Minh, including: