How Chronex360 helps manage your business in Chadiza
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Eastern Province to businesses in Chadiza.
A mining supplier in the Copperbelt fielding a WhatsApp inquiry about spare parts, or a Lusaka retailer answering an Instagram DM about stock, both face the same problem: leads scattered across channels are hard to follow through to a sale. Chronex360 consolidates Click-to-WhatsApp ads, Facebook Messenger, and website chats into one pipeline, assigns each new conversation to an available agent, and lets that agent qualify the request, send a catalogue or quote, and convert it into an order that stays visible from confirmation through dispatch and delivery. For businesses serving both corporate clients and everyday shoppers, that means procurement-style inquiries and quick retail orders can be tracked side by side without confusion. English-language templates and business-hours routing keep response times sharp, and built-in reporting shows which leads actually became sales. It turns what used to be a chaotic phone full of chats into a structured, accountable sales process.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export