How Chronex360 helps manage your business in Lusaka Province
Chronex360's WhatsApp Business API workflow — capture, qualify, assign, follow up, convert — is available to businesses throughout Lusaka Province, Zambia.
Zambia's Data Protection Act No. 3 of 2021 (enforcement by the Data Protection Commission began in March 2025) governs collection, use and processing of personal data. Capture clear WhatsApp marketing opt-in, keep opt-in/opt-out records, and avoid purchased contact lists.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Cities in Lusaka Province
Chronex360 supports WhatsApp Business API onboarding for 4 cities across Lusaka Province, including: