How Chronex360 helps manage your business in Luwingu
For companies based in Luwingu, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
A mining supplier in the Copperbelt fielding a WhatsApp inquiry about spare parts, or a Lusaka retailer answering an Instagram DM about stock, both face the same problem: leads scattered across channels are hard to follow through to a sale. Chronex360 consolidates Click-to-WhatsApp ads, Facebook Messenger, and website chats into one pipeline, assigns each new conversation to an available agent, and lets that agent qualify the request, send a catalogue or quote, and convert it into an order that stays visible from confirmation through dispatch and delivery. For businesses serving both corporate clients and everyday shoppers, that means procurement-style inquiries and quick retail orders can be tracked side by side without confusion. English-language templates and business-hours routing keep response times sharp, and built-in reporting shows which leads actually became sales. It turns what used to be a chaotic phone full of chats into a structured, accountable sales process.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep