How Chronex360 helps manage your business in Kansanshi
Chronex360 provides WhatsApp Business API workflow for businesses in Kansanshi, Northwestern Province, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
A mining supplier in the Copperbelt fielding a WhatsApp inquiry about spare parts, or a Lusaka retailer answering an Instagram DM about stock, both face the same problem: leads scattered across channels are hard to follow through to a sale. Chronex360 consolidates Click-to-WhatsApp ads, Facebook Messenger, and website chats into one pipeline, assigns each new conversation to an available agent, and lets that agent qualify the request, send a catalogue or quote, and convert it into an order that stays visible from confirmation through dispatch and delivery. For businesses serving both corporate clients and everyday shoppers, that means procurement-style inquiries and quick retail orders can be tracked side by side without confusion. English-language templates and business-hours routing keep response times sharp, and built-in reporting shows which leads actually became sales. It turns what used to be a chaotic phone full of chats into a structured, accountable sales process.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export