How Chronex360 helps manage your business in Centenary
Chronex360 provides WhatsApp Business API workflow for businesses in Centenary, Mashonaland Central Province, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Businesses in Harare and Bulawayo know that a customer relationship built over WhatsApp can be a company’s most durable asset, and Chronex360 is built to protect exactly that. Inquiries from Click-to-WhatsApp ads, Facebook Messenger, or a customer's saved contact are gathered into a single, organized inbox rather than living on individual staff phones, and each one is routed to an agent who can respond promptly and consistently. As a conversation progresses from question to quote to confirmed order, Chronex360 keeps a clear record of what was promised and tracks the order through to delivery or collection, giving both the business and the customer a dependable paper trail. English templates and business-hours-aware assignment keep replies steady even when a team is small or stretched thin. For companies navigating a challenging trading environment, that reliability — knowing every lead is logged, followed up, and accounted for — is a genuine competitive advantage.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping