How Chronex360 helps manage your business in Luninyets
For companies based in Luninyets, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
For a business operating in Belarus, a lead might arrive through a website enquiry, a WhatsApp message from a known contact, or a Facebook Messenger question about product availability. Chronex360 captures each of these as they come in, tags the enquiry, and routes it to an available agent so response times remain consistent and professional. As the conversation progresses from initial qualification to a confirmed order and delivery, the full history stays attached to that single lead, giving the team a clear, auditable record of the relationship from start to finish. Russian and Belarusian-language templates alongside English keep messaging natural for the audience, business-hours-aware routing manages when conversations are handled, and Chronex360 helps businesses keep every outbound message aligned with applicable sanctions and regulatory requirements. Multiple agents can be assigned as needed, and conversion reporting gives management a clear view of which channels are actually producing completed, delivered orders.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export