How Chronex360 helps manage your business in Espargos
Espargos businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
On an island economy where tourism, remittances, and small retail intersect, a lead might arrive as a Click-to-WhatsApp ad response from a visitor planning a stay, or a Facebook Messenger question from a local customer ordering supplies. Chronex360 gathers these threads from ads, Instagram, and the website into a single dashboard, then assigns each one to the agent best placed to answer — whether that means a Portuguese-speaking concierge or a retail team member handling stock inquiries. From there, the conversation moves naturally into a quote, a confirmed order, and a delivery or pickup arrangement suited to inter-island logistics, with every stage visible to management. Portuguese and English templates keep tone consistent across guest-facing and local commerce, while scheduling respects Cabo Verdean business hours so replies never lag. Owners end up with a clean, searchable history of how each customer moved from first message to completed transaction.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export