How Chronex360 helps manage your business in Santa Maria
Chronex360 provides WhatsApp Business API workflow for businesses in Santa Maria, Sal, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
On an island economy where tourism, remittances, and small retail intersect, a lead might arrive as a Click-to-WhatsApp ad response from a visitor planning a stay, or a Facebook Messenger question from a local customer ordering supplies. Chronex360 gathers these threads from ads, Instagram, and the website into a single dashboard, then assigns each one to the agent best placed to answer — whether that means a Portuguese-speaking concierge or a retail team member handling stock inquiries. From there, the conversation moves naturally into a quote, a confirmed order, and a delivery or pickup arrangement suited to inter-island logistics, with every stage visible to management. Portuguese and English templates keep tone consistent across guest-facing and local commerce, while scheduling respects Cabo Verdean business hours so replies never lag. Owners end up with a clean, searchable history of how each customer moved from first message to completed transaction.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order