How Chronex360 helps manage your business in Hajoho
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Anjouan to businesses in Hajoho.
A vanilla or ylang-ylang exporter in Moroni coordinating with an overseas buyer, or a small retailer answering a WhatsApp question about imported goods, both need their leads handled with care in a market where every relationship counts. Chronex360 brings inquiries from Click-to-WhatsApp ads, Facebook Messenger, and the website into a single inbox, assigns them to an available agent, and supports the conversation through quoting and order confirmation, keeping a visible record through to shipment or local delivery. French-language templates keep communication clear and professional, and business-hours-aware routing means an inquiry sent outside working hours is queued rather than forgotten. For businesses balancing export logistics with everyday local trade, having one dependable, trackable thread per customer — from the first message to the completed order — makes it far easier to manage relationships that often span both nearby islands and distant buyers.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep