How Chronex360 helps manage your business in Vouani
In Vouani (Anjouan, Comoros), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
A vanilla or ylang-ylang exporter in Moroni coordinating with an overseas buyer, or a small retailer answering a WhatsApp question about imported goods, both need their leads handled with care in a market where every relationship counts. Chronex360 brings inquiries from Click-to-WhatsApp ads, Facebook Messenger, and the website into a single inbox, assigns them to an available agent, and supports the conversation through quoting and order confirmation, keeping a visible record through to shipment or local delivery. French-language templates keep communication clear and professional, and business-hours-aware routing means an inquiry sent outside working hours is queued rather than forgotten. For businesses balancing export logistics with everyday local trade, having one dependable, trackable thread per customer — from the first message to the completed order — makes it far easier to manage relationships that often span both nearby islands and distant buyers.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping