How Chronex360 helps manage your business in Santa Elena
For companies based in Santa Elena, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
San Salvador's retail boom and the steady flow of remittance-backed household spending mean small businesses across El Salvador are often chasing leads across four or five channels at once. Chronex360 gives them one place to catch a Click-to-WhatsApp tap from a Facebook ad, an Instagram DM about a product drop, or a website inquiry from a returning customer, then automatically qualifies and hands each one to an available agent. That same conversation thread carries the customer from first question through order confirmation and on to delivery, so a shop owner can see at a glance whether a lead is still being nurtured or already on its way out the door. Templates in Spanish keep responses quick and on-brand, agents get assigned based on real working hours rather than guesswork, and every message respects WhatsApp's commerce and opt-in rules. Reporting then shows which channels are actually driving revenue, not just conversations.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping