How Chronex360 helps manage your business in Buqei‘a
In Buqei‘a (Northern District, Israel), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
For a business in Israel fielding enquiries from a Tel Aviv storefront's Click-to-WhatsApp ad, an Instagram DM, or a website contact form, Chronex360 turns that inbound interest into a structured pipeline instead of a pile of unread chats. Each message is captured as a lead with its origin recorded, then assigned to an available agent using business-hours-aware routing that accounts for a workweek and rest day pattern common in the local market. Agents qualify the enquiry in Hebrew, Arabic, or English as needed, send a catalog or itemized quote in the same conversation, and move a confirmed sale into an order that stays connected to that chat right through to fulfilment and delivery, which is especially useful for retailers and service businesses juggling multiple simultaneous conversations. Multi-agent assignment lets teams split volume without customers ever repeating themselves, and compliance-aware messaging keeps outreach within accepted opt-in practice. Owners and sales leads then get conversion reporting that shows precisely which channel is generating leads that actually close and ship, not just clicks.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export