How Chronex360 helps manage your business in Toamasina
Toamasina businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
A vanilla or spice exporter in Antananarivo negotiating with an overseas buyer, and an eco-lodge on the coast answering a Click-to-WhatsApp ad from a prospective traveler, represent two very different leads that Chronex360 handles with the same underlying discipline. Every inquiry from Facebook Messenger, Instagram, or the website is logged and routed to the right agent, who qualifies the request, shares pricing or availability, and converts it into a confirmed order or booking that stays trackable through fulfillment — whether that means a shipment leaving port or a guest arriving on-site. French-language templates dominate given local business norms, with English available for international travel and export inquiries, and business-hours-aware assignment keeps response times sharp across time zones. For businesses juggling both export logistics and tourism demand, Chronex360 provides one consistent view of every lead's journey from first contact to final delivery.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies