How Chronex360 helps manage your business in Toamasina I
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Antsiranana Province to businesses in Toamasina I.
A vanilla or spice exporter in Antananarivo negotiating with an overseas buyer, and an eco-lodge on the coast answering a Click-to-WhatsApp ad from a prospective traveler, represent two very different leads that Chronex360 handles with the same underlying discipline. Every inquiry from Facebook Messenger, Instagram, or the website is logged and routed to the right agent, who qualifies the request, shares pricing or availability, and converts it into a confirmed order or booking that stays trackable through fulfillment — whether that means a shipment leaving port or a guest arriving on-site. French-language templates dominate given local business norms, with English available for international travel and export inquiries, and business-hours-aware assignment keeps response times sharp across time zones. For businesses juggling both export logistics and tourism demand, Chronex360 provides one consistent view of every lead's journey from first contact to final delivery.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order