How Chronex360 helps manage your business in Rājbirāj
In Rājbirāj (Eastern Development Region, Nepal), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
In Nepal, a lead frequently starts when a customer in Kathmandu, Pokhara, or a smaller town messages a business after seeing a Facebook or Instagram ad, and Chronex360 captures that first inquiry and converts it into a qualified, trackable lead right away. The conversation is routed to an agent working in Nepali or English, guided through catalog sharing and order confirmation, and tracked through to courier-based delivery that must account for the country's varied terrain, from dense urban centers to hill and mountain districts with longer delivery windows. Business-hours-aware routing keeps responses timely for a mobile-first customer base, and compliance-aware templates help retail, tourism, and trading businesses message professionally within WhatsApp policy. Multi-agent assignment supports businesses managing both walk-in-adjacent retail chat and tourism or trekking-related service inquiries, and conversion reporting gives owners a clear, consolidated view of how inbound chats become confirmed orders that are successfully delivered across Nepal's geographically demanding delivery landscape.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep