How Chronex360 helps manage your business in Paredón Arriba
For companies based in Paredón Arriba, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Panama's position as a regional trade and logistics hub means businesses often see leads arrive from a mix of Click-to-WhatsApp ads, Instagram DMs, and website inquiries, spanning retail, import-export, and tourism. Chronex360 brings these channels into one inbox, qualifies each inquiry, and assigns it to an available agent based on business hours, helping teams respond quickly whether the customer is a local shopper or a business partner. From there, Chronex360 tracks the lead through quoting and order confirmation to fulfillment, accommodating both WhatsApp-coordinated last-mile delivery within the city and more formal courier arrangements for larger shipments. Spanish-language templates, in-chat catalog sharing, and compliance-aware messaging around opt-in keep communication consistent across a diverse customer base. Multi-agent assignment balances the workload across sales and support teams, and conversion reporting gives managers a clear, ongoing view of which channels and agents are actually converting inquiries into completed, delivered orders.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies