How Chronex360 helps manage your business in Paraguarí
Paraguarí businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Paraguayan businesses often see leads arrive through a Click-to-WhatsApp ad or a direct Instagram message from a buyer who wants a fast answer on price and stock. Chronex360 captures that first message instantly, qualifies it, and assigns it to an available agent according to local business hours, giving retail and ecommerce teams the structure to respond consistently even as inquiry volume rises. The conversation is then tracked from quoting through order confirmation and on to delivery, reflecting the WhatsApp-coordinated arrangements many Paraguayan sellers use to confirm delivery timing and location directly with the customer. Spanish-language message templates, product catalog sharing inside the chat, and compliance-aware messaging that respects opt-in expectations keep every exchange professional. Multi-agent assignment ensures inquiries are shared evenly rather than concentrated on one person, and conversion reporting gives owners a dependable, ongoing view of which channels and agents are actually closing business, from the first tap to the delivered order.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep