How Chronex360 helps manage your business in Qaisumah
In Qaisumah (Eastern Province, Saudi Arabia), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Chronex360 gives Saudi businesses a way to turn a flood of inbound interest, from a Riyadh retailer's Click-to-WhatsApp ad to a Jeddah logistics firm's website enquiry, into an organized, trackable pipeline rather than a scattered set of chats. Every inbound message, whether it arrives through WhatsApp, Instagram, or Facebook Messenger, is captured as a lead with its source preserved, then handed to an available agent according to local business hours, including the Friday-Saturday weekend observed across the Kingdom. Agents qualify each enquiry in Arabic or English using approved message templates, send catalogs or quotations directly in the chat, and convert accepted offers into orders that carry through to dispatch and delivery, which matters enormously for merchants supplying goods and services around high-traffic commercial and religious-tourism-adjacent seasons. Multiple agents can be assigned to a single busy campaign without duplicating replies, and compliance-aware messaging keeps outreach aligned with opt-in expectations. The result is a reporting layer that shows owners precisely how many leads became paying, fulfilled customers, and where in the journey attention is still needed.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep