How Chronex360 helps manage your business in Hastings
Chronex360 provides WhatsApp Business API workflow for businesses in Hastings, Western Area, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Freetown's retail, agriculture, and mineral-trade businesses increasingly find customers reaching out through a Click-to-WhatsApp ad or a Facebook Messenger question rather than an in-person visit, and Chronex360 is built to carry that first contact all the way to a completed sale. Every inquiry, whether from social media, a website form, or a direct WhatsApp message, is logged instantly and routed to an available agent, who qualifies the buyer's needs and shares pricing or a catalog. Once agreed, the conversation converts into a trackable order that follows through packing and rider-coordinated delivery, with both the business and the customer able to see the same status. This keeps small teams organized even when demand spikes. Chronex360 supports English and Krio-aware message templates, business-hours-conscious routing, and multi-agent assignment for growing sales teams, plus conversion reporting that shows business owners which channels are genuinely turning inquiries into delivered orders.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies