How Chronex360 helps manage your business in Bundibugyo
Bundibugyo businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
A Ugandan agribusiness fielding an export enquiry, or a Kampala retailer answering a Click-to-WhatsApp ad, both need their customer conversations to survive the journey from first message to final delivery. Chronex360 draws leads from WhatsApp, Instagram, Messenger, and the company website into a single record, routes them to an available agent based on business hours, and keeps qualification notes attached so context is never lost between team members. From there, agents can share a catalog, confirm pricing, and turn the enquiry into a completed order, with the same thread carrying through to delivery coordination, whether that means a local courier for urban orders or logistics coordination for agricultural exports reaching regional or international buyers. English and Swahili-friendly templates match how Ugandan businesses communicate, multi-agent assignment keeps growing teams organised, and compliance-aware opt-in messaging respects local expectations. Conversion reporting then gives owners a clear, evidence-based view of which channels and agents are actually converting enquiries into fulfilled sales.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard