How Chronex360 helps manage your business in Bwizibwera
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Western Region to businesses in Bwizibwera.
A Ugandan agribusiness fielding an export enquiry, or a Kampala retailer answering a Click-to-WhatsApp ad, both need their customer conversations to survive the journey from first message to final delivery. Chronex360 draws leads from WhatsApp, Instagram, Messenger, and the company website into a single record, routes them to an available agent based on business hours, and keeps qualification notes attached so context is never lost between team members. From there, agents can share a catalog, confirm pricing, and turn the enquiry into a completed order, with the same thread carrying through to delivery coordination, whether that means a local courier for urban orders or logistics coordination for agricultural exports reaching regional or international buyers. English and Swahili-friendly templates match how Ugandan businesses communicate, multi-agent assignment keeps growing teams organised, and compliance-aware opt-in messaging respects local expectations. Conversion reporting then gives owners a clear, evidence-based view of which channels and agents are actually converting enquiries into fulfilled sales.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export