How Chronex360 helps manage your business in Masindi
Chronex360 provides WhatsApp Business API workflow for businesses in Masindi, Western Region, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
A Ugandan agribusiness fielding an export enquiry, or a Kampala retailer answering a Click-to-WhatsApp ad, both need their customer conversations to survive the journey from first message to final delivery. Chronex360 draws leads from WhatsApp, Instagram, Messenger, and the company website into a single record, routes them to an available agent based on business hours, and keeps qualification notes attached so context is never lost between team members. From there, agents can share a catalog, confirm pricing, and turn the enquiry into a completed order, with the same thread carrying through to delivery coordination, whether that means a local courier for urban orders or logistics coordination for agricultural exports reaching regional or international buyers. English and Swahili-friendly templates match how Ugandan businesses communicate, multi-agent assignment keeps growing teams organised, and compliance-aware opt-in messaging respects local expectations. Conversion reporting then gives owners a clear, evidence-based view of which channels and agents are actually converting enquiries into fulfilled sales.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard